Terms & Conditions


General Browsing Information

If you visit our Web site to read or download information, we may collect and store the following general information in order to analyze trends, gather broad demographic information, and monitor site traffic patterns that can help us further develop and improve the design and functionality of our site.Your computer’s IP address, browser type, and operating system; the date and time you access our site; the Internet address of the Web site from which you linked directly to our site; and the various pages you visit while on our Web site.

Personal Information

We may collect personal identifiable information about you that is necessary for the purposes of establishing, managing and maintaining our relationship with you. Personal information we may collect includes contact information such as your name, address, e-mail address and phone number, information provided when you register or otherwise provide information on our Web site, information provided otherwise such as by telephone, by mail or through our Web site and such other information we may collect with your consent or as permitted or required by law.

Use of your Personal Information

Any of the information we collect from you may be used in one of the following ways:

  • To identify you as a user of our Web site;
  • To communicate with you when you submit questions, comments or suggestions;
  • To provide you with information regarding our business, products and services that may be of interest to you;
  • To improve our Web site;
  • To improve customer service;
  • To ensure the security of our business operations, including our Web site;
  • To prevent errors or fraud;
  • To comply with our legal obligations.

We do not sell, trade or rent your e-mail address. We do not sell or rent your postal address.

Disclosure of Your Personal Information

We recognize that, except in the cases and under the conditions described hereinafter and as otherwise authorized or required by law, the communication of your personal information to a third party requires your consent.

According to the applicable legislation, for example, personal information about you may be communicated by us, without your consent, to the following persons:

  • to our legal counsel;
  • to a person or body having the power to compel communication of the information if it is required in the exercise of his or its duties or functions including to comply with a subpoena, a warrant or rules of the Court pertaining to the production of documents;
  • to a person or body responsible, by law, for the prevention, detection or repression of crime or statutory offences who require it in the performance of his or its duties and if the information is needed for the prosecution of an offence under applicable law;
  • to a person to whom it is necessary to communicate the information under applicable law.

Publicly Sharing Your Comments

We often receive information from Web site visitors who have successfully participated in our programs and/or used our resources. We may want to publicly share specific comments and stories we receive by posting this information on our Web site. We will not, however, publicly share any information we receive on our Web site without first receiving the consent of the individual who submitted the information. Furthermore, we will not post information in any way that specifically identifies the sender of that information unless the sender approves it.


Your consent to the collection, use or disclosure of your personal information must be manifest, free and enlightened. It must be given for specific purposes. Depending on the nature and sensitivity of your personal information, your consent can be express and positive (express and positive consent may be oral, in writing or electronic) or implied (such as providing information voluntarily). Generally, we will seek your consent for the collection, use or disclosure of your personal information at the time of collection, except as required or in cases authorized by law.

Your consent can be withdrawn at any time, subject to legal and contractual restrictions and a reasonable notice. Please note that if you choose to withdraw your consent, we may not be able to provide you with certain products or services.


A cookie is a small file stored on your hard disk drive. Cookies may contain information such as site preferences and login information. We do not use this cookie to link to personally identifiable information on our Web site. We may use cookies to record generic session information and user-specific information on what pages users access or have accessed on our Web site.


Although we will use all reasonable means to safeguard the privacy of your personal information, transmissions made via the Internet cannot be made absolutely secure.


We reserve the right to change this policy at any time. We will do so by posting a revised policy on this Web site. Please review this policy periodically. Your continued use of this website following the posting of changes to this policy will mean that you accept those changes. We recommend that you print a copy of this policy for your records.


All questions or concerns regarding this policy or about the collection, use and disclosure of your personal information, including requests for access or rectification, should be made in writing to:

Customer Service
375, Chemin Saint-François Ouest
Saint-François (Québec)
G0R 3A0, Canada

You have the right to consult and obtain communication of your personal information which is contained in a file held by us. You can also request that information which is inaccurate, incomplete or equivocal be rectified, and that information not justified by the purpose of the file be deleted.

We will respond to every request for access and rectification within 30 days of receiving the written request. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why and will provide you with any recourse available.


We respect the privacy of our customers. The purpose of this policy is to explain how we collect, use and disclose the personal information you may provide to us while using this Web site and is meant to comply with the Canadian federal and provincial privacy laws. This Policy does not apply to information about GARANT employees or its suppliers.

Because our Web site will continue to implement new technologies and improve the services and features we provide, this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically.